Streamline Your Booking Process with Offshore Reservation Agents –
Deliver Service, Save Time, Cut Costs
Provide fast, friendly, and accurate booking support with skilled offshore Reservation Agents from TGTH, helping you maximise efficiency and customer satisfaction while reducing operational costs.
What an Offshore Reservation Booking Agent Can Do for Your Business
At TGTH, we connect you with experienced Reservation Booking Agents who manage bookings, handle enquiries, and support your customers with professionalism and care. Whether it’s travel, hospitality, events, or service appointments, our agents are trained to deliver smooth, efficient reservation experiences across multiple platforms.
From managing phone, email, and live chat requests to updating schedules, confirming payments, and processing changes or cancellations, our agents keep your booking system running without delays or errors. They work within your existing tools and align with your tone of voice and service standards.
With TGTH, you gain reliable, flexible reservation support that keeps your customers happy and your front-line team focused.
Core Capabilities of our Booking Agent
Reservation management: Handling the booking process for flights, hotels, car rentals, and other travel services, ensuring accuracy and efficiency.
Customer service: Providing exceptional support to clients, addressing inquiries, and resolving issues related to bookings in a timely manner.
Itinerary planning: Assisting clients in creating detailed travel itineraries that include all necessary reservations and activities, tailored to their preferences.
Market knowledge: Staying updated on travel industry trends, pricing, and promotions to offer clients the best options available.
Payment processing: Managing payment transactions securely and accurately, ensuring all bookings are confirmed and receipts are provided.
Change and cancellation handling: Managing changes or cancellations to bookings, including rebooking and refund processes, while keeping clients informed.
Communication skills: Effectively communicating with clients and suppliers to facilitate bookings and resolve any issues that may arise.
Database management: Maintaining accurate records of client preferences, past bookings, and special requests to enhance future service.
Problem-solving: Quickly identifying and resolving issues or discrepancies that may occur during the booking process to ensure customer satisfaction.
Collaboration with vendors: Working closely with travel suppliers (hotels, airlines, etc.) to secure the best rates and availability for clients.
Follow-up services: Checking in with clients before and after their trips to ensure satisfaction and gather feedback for future improvements.
Multi-channel support: Providing support through various channels, including phone, email, and chat, to accommodate client preferences.
How It works
Consultation
We begin by understanding your booking needs and requirements. Our team collaborates with you to define the scope of work, including types of bookings, customer service expectations, and preferred communication channels.
Tailored Recruitment
Using our extensive network, we identify and screen qualified booking agents who meet your specific criteria. You’ll receive a curated list of candidates, showcasing their expertise and relevant experience in travel and reservations.
Seamless Integration
Once you select your ideal booking agent, we facilitate a smooth onboarding process. Our support ensures they are fully equipped to manage bookings effectively, providing high-quality service that enhances customer satisfaction.
Why Offshore Your Reservation Booking Role with TGTH?
Save on Labour, Stay Available Longer
Cut costs by up to 70% while extending your booking hours. Our agents can cover peak periods, after-hours, or full-day shifts, ensuring your customers always reach a live person when it matters.
Trained in Booking Systems and Customer Service
Our agents are experienced in reservation and scheduling tools (like ResDiary, Mindbody, Checkfront, FareHarbor, and custom CRMs), and trained in customer communication and conflict resolution.
Clear, Friendly, and Professional Communication
Fluent in English and familiar with Australian service expectations, our agents provide clear instructions, polite service, and accurate follow-through, no guesswork, no missed details.
Scalable for Seasonal or Business Growth
Whether you need one part-time agent or a full-time team to handle high-volume bookings, TGTH provides scalable solutions to match your needs.
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